Privacy Policy
Last updated: January 2025
The Jaguar & the Hummingbird (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our website, applications, journeys, and related communications.
By using our website or providing personal information to us, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our website or services.
If you have any questions or concerns about privacy, you may contact us at:
support@jaguarandhummingbird.com
1. Applicable Law
We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as relevant provincial laws. Because our Journeys may involve cross-border travel or the use of service providers located outside Canada, personal information may also be subject to the laws of other jurisdictions in which Journeys take place or services are provided.
2. What Is Personal Information?
“Personal information” means information about an identifiable individual. This may include, but is not limited to:
Name, email address, phone number
Mailing address or country of residence
Emergency contact details
Passport or travel document information (where required)
Medical, dietary, or accessibility information you choose or are required to provide
Insurance details
Application responses and correspondence
Payment information (processed via secure third-party providers)
Website usage data (see Cookies below)
We collect only the information reasonably necessary to deliver our services and operate responsibly.
3. How We Collect Personal Information
We collect personal information directly from you when you:
Submit an application or inquiry
Register interest in a journey or updates
Complete intake or preparation forms
Communicate with us by email or through the website
Subscribe to updates or newsletters
Make a payment or deposit
Visit our website (via cookies and analytics tools)
In some cases, information may be provided by someone acting on your behalf, with your authorization.
4. How We Use Personal Information
We use personal information to:
Evaluate applications and ensure participant fit and readiness
Communicate with you before, during, and after a journey
Organize and safely operate journeys
Coordinate with local partners and service providers
Process payments and manage bookings
Respond to inquiries and provide requested information
Meet legal, regulatory, and safety obligations
Improve our services and website
We do not sell, rent, or trade personal information.
5. Disclosure to Third Parties
We may share personal information with trusted third parties only as necessary to deliver journeys and related services. These may include:
Local guides, facilitators, and logistics partners
Accommodation providers and transportation services
Medical or emergency service providers (if required)
Payment processors and IT service providers
Professional advisors (legal, accounting)
Some of these parties may be located outside Canada. In such cases, personal information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place.
6. Medical and Sensitive Information
Certain journeys require disclosure of medical, dietary, or accessibility information. This information is:
Collected only where reasonably necessary
Used solely for safety, preparation, and accommodation purposes
Shared only with those who need it to support your participation
Treated as sensitive and handled with heightened care
You are responsible for providing complete and accurate information.
7. Consent and Withdrawal
You may withdraw your consent to the use of your personal information at any time, subject to legal or contractual restrictions. However, withdrawing consent may limit our ability to provide services or allow participation in a journey.
To withdraw consent or update your information, contact us at support@jaguarandhummingbird.com.
8. Retention of Information
We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer required, it is securely deleted or anonymized.
9. Security Safeguards
We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet or electronic storage is completely secure. While we take privacy seriously, we cannot guarantee absolute security.
10. Your Rights
You may request access to your personal information, request corrections, or ask questions about how your information is handled. Requests will be addressed within a reasonable timeframe, subject to verification of identity and applicable legal requirements.
11. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
Understand how visitors use the site
Improve performance and content
Maintain basic functionality
Cookies do not typically contain personal information. You can adjust your browser settings to refuse cookies, though some site features may not function properly.
Third-party services (such as analytics providers) may collect anonymized usage data in accordance with their own privacy policies.
By continuing to use the site, you consent to the use of cookies as described above.
12. Marketing Communications
We send updates only if you have opted in. You may unsubscribe at any time using the link provided in emails or by contacting us directly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website, with the effective date noted above. Continued use of our services constitutes acceptance of the updated Policy.
14. Contact
For questions, concerns, or complaints regarding privacy, please contact: support@jaguarandhummingbird.com